Well, after a week of bumbling incompetence the bastards at UPS had finally got my package out for delivery today. Unfortunately, the goddamn fucker of a delivery asshole “forgot” to deliver it. It is not like it was a small box that could have slipped between the cracks. It has a fucking 19″ LCD in it, and it is double boxed. Damnit! Since this happened on a Friday, I now how to wait until Monday, assuming they pull their heads out of their ass and actually deliver it. I am so pissed off.
do not worry fulljeff. you will get your hardware :-*
It is not a matter of getting the hardware it is a matter of professionalism, and accountability. If I pay for 3-5 shipping, I should get my package within 5 business days. But, I did not. They have failed. They do not give a shit about it either, they just rescheduled for fucking Monday, the sixth business day, and the eighth day since I was billed for it.
In Zeiten von massenhaft Websitenmüll im Internet eine sehr gut aufgebaute Website, nicht überdimensioniertes Design und sehr gut recher-schierte Hintergrundinformationen.
Wanna here my story? I am so glad that there are others starting cults against this poop-bag of a company. I ordered a new cell phone over the internet and even paid extra for two day delivery. Well, the package arrived at my address, just not the address that i live at. dont get it? UPS tracking swears the delivered it to my address and left it on my porch. maybe A PORCH, but certainly not mine. I’m pretty sure that it was not stolen since my boyfriend was home, and he had checked within the hour.
I called customer service and they said, “oh, we’ll issue a tracer right away.” They did, but closed the tracer before any information was found, making me have to call back and have another one issued. that’s still going on. i have three more days. we’ll see if i ever get my phone or if i’m just out a couple hundred bucks…
Oh I’ve got one that’s great, I’m waiting for money from a car that is going to be picked up tomorrow. Yesterday we had the buyer UPS OVERNIGHT us the money via money order so that we’d have it today, well….they lost it and miss-routed it, instead of making sure we get it tomorrow we won’t get it until Monday which means I can’t sell the car until money has been delivered. I HATE UPS!!!! Complete morons, we even used OUR account for over night!
Cara, that actually happens pretty frequently. I’m not sure why, but UPS is notorious for loosing documents. It has been my experience that FedEx is the best at handling documents. Though, I have not heard any horror stories about DHL yet either.
Ironically, the USPS isn’t too bad either. But, they will not always guarantee overnights, they will at least tell you if they cannot do it.
Ready for this! I ordered an item from the States for $ 139.00 + $ 30 shipping. UPS was supposed to deliver it yesterday but instead I got an INFO NOTICE saying that they’d been there and that they wanted another $48.58 for BROKERAGE FEES!!!! So the parcel would have cost $ 78.58 or about half o what the item was worth just to deliver! This is not the first time they have done this to me!
(1) Singed up with UPS on certain rates (if sent ‘X’ parcels per week then I get ‘Y’% discount) for my online shop, received a Welcome pack and Account ID. Started shipping. Couple of weeks later got a message from them saying thaat I need to sign some additional papers without which the discount system will not apply. That meant: INCLUDING all parcels sent at the beginning did NOT get dicounts, which resulted in cost of shipping being MORE that the total cost of goods charged
to my customers. So = I lost money.
(2) Expected an order to be delivered today (Friday). Checking online tracking system and finding a note: “Remote area. Delivery re-scheduled for Monday…”. I am based in the UK, delivery was to Aberdeen city center (one of the UK major cities), how can this be a *remote area*?
(3) Rates explained to me by their sales agent were attactive at the beginning. But once you start getting weekly invoices you notice extras and surchages that were never mentioned initially. Adding it all up makes what? You’re right – a loss.
It feels like they lured you in and then start milking you.
Remember the old day when most of the online shopping web sites let you choose which shipping carries you desire to use. But now, it is not the case, it is about what their desire. they put out those fancy words, like free shipping, or low price shipping, and what you get is always UPS, you can’t choose which carry to use, they choose it for you. I would never buy anything online is only using UPS shipping. I rather buy it from some where else with different carries.
I HATE UPS. I ordered 4 separate items from different companies and for each of them chose 2 day shipping. We are now 4 days after the original delivery date and today i checked online to find each and every one of the packages said “emergency beyond UPS control, delivery rescheduled – now for monday which means 1 package will be too late for a little girls birthday party, one pachage will be too late for my friends bridal shower, two packages willbe too late for my husband on valentines day. to add salt to the wound i watched two separate UPS trucks deliver to each o fmy neighbors today – we live in CONNECTED townhomes, me in the middle, what emergency precluded UPS from delivering my packages but not theirs? Then I called their customer service line to find out if I could perhaps just pick up the packages myself and was told that was also not possible until monday. This has to be the worst company ever.
I hate UPS TOO. I ordered a clarinet for my daughter. She was at the damn windo from 3pm to 7pm waiting on the guranteed delivery today. Well by 6:15pm I call and am told that it will definitly be there by 7pm. I take a nap but my husband and children are downstairs with my daughter waiting. The blankers never came. When we called at 8:00pm they had the audacity to say that an attempt was made at 7pm. Wha a lie. everyone was downstairs and my daughter was at the window waiting. They did nothing at all about it. They only said it will be delivered tomorrow. I told them no thanks, my daughter needed by tomorrow (hence why we paid for 5 day delivery). Anyway, I told them my husband will pick it up tomorrow from the UPS store. I will never use them again. I’ve never had this problem with Fedex. UPS can kiss my *@&. They care nothing about the customers because they’re such a big company.
How about having a $3000 computer built for you personally and when you get it your 3 1/2 floppy is pushed back and inch and it doesnt work because those lame fucking drivers and workers dropped it….but claim they didnt.
Hello…
I must excuse myself for my current “potty mouth” but those fucking idiots from UPS made me this way…
I paid 54 dollars for an international package! I didn’t even had a choice!
UPS Saver – only one available from international shipping
MY ASS
They say that it will be delivered in 2 working days! Well…I ordered it on the 18/3…yesterday they assume for a brief moment that the address was wrong and meanwhile the courier left the building and forgot my package!!!!!
And they have the guts to tell me that according to UPS rules the only make one round a day!!!!!
I thought that the rules said that they would have to make the delivery in 2 working days…not 6!
So I decided to file a complaint! And guess what?!?!?!?
I can’t! It has to be the sender! but…not over folks!
Their website doesn’t have a complaints field on the “email ups”…only a claims! so you need to be granted a claim number by UPS!
Fucking hilarious!
Fucking lazy bastards!!!!
I HATE UPS!!!!!
AHHHHHHHHHHHHHHHHHHHHHHH
So..bottom line…I’m with you Jeff… burn them all!
I am so enraged every time I have to talk to the UPS customer service at the Brooklyn center.. because they are liars. They did not ring my bell and they did not leave my package, yet it says on their site that the package was left at the front door at 3:44. When I say it isn’t there and my bell was not rung, they tell me the bell was rung. When I challenge this, they say the driver doesn’t know if the bell was rung. Then they say that they did not say that and meant he doesn’t know where he left the package. Then they can’t reach the driver and he is at lunch. Then they say he is not at lunch and he is standing in front of the woman on the phone. He left the package in front of the basement door. I tell them there is no basement door. Then they say oh he meant another building. Then they say the all the packages were left at the front door for the building. There are packages at the front door of the neighboring building, but not mine. If you got someone’s name the next you call back, there is no one there by that name. If you call hours before everyone has gone home, they insist that they can get no information until after 7:30 when of course they can say everyone has gone home. A Ms. Romaine supposedly has done all she can to get me my package that I paid $24 for second day delivery for because I needed it for a project due tomorrow. When I insist the truck be searched… Ms. Romaine supposedly goes out there and checks the truck. Of course it takes being on hold for 45 mins to get the name of the supposed person who checked the truck while knowing it’s pure bullshit that they checked the truck. Ms. Romaine, if you do exist, you are miserable excuse for a customer service person and apparently you have no conscience. It is a shame that the UPS driver who knows nothing will be paid and that you will be also. Because I won’t be as I have missed my project deadline. You’re going to put a trace on it? You are full of crap and nothing you say means anything. How can a business not do what they are paid to do over and over again and suffer no consequences? But then of course the customer is so stupid to expect the service they paid for… as Ms. Romaine so clearly communicated.
I’ve had UPS leave a package containing medication that needed medication on my doorstep in Dallas in the middle of the summer. I have no idea what the medication was (beyond needing refrigerated as stated on the package) because it was NOT my medication. When I called to have them come back and deliver it to the proper address, they REFUSED.
I’ve had other problems with them delivering my package to a wrong address. It was a Christmas package and all I ever got back from it were some photos, because the people who received it opened it and took everything else. I suspect UPS refused to come out and deliver that one to the correct address as well.
I’ve also had some miserable UPS driver leave a package on my doorstep that was subsequently stolen. Of course, given the above examples, I suspect it was delivered to the wrong address and never returned.
Their customer service is rude and their drivers (in general) are morons. I don’t know how a company that does business like this manages to stay in business.
What can brown do for me??? Get the hell out of my town.
Let me try that first paragraph again… “medication that needed medication” should be “medication that needed refrigeration.” And, “beyond needing refrigerated” should be “beyond needing refrigeration.”
Sorry about the typos.
lets change that moron part back to cindy markham too
I HATE UPS!!! In fact, I made a Facebook page specifically for the hating and bashing of UPS. They have 2 packages of mine that they’ve had since the 11th, and hadn’t left their terminals until today…would NEVER happen with USPS. These are not my only rants…how about the packages that haven’t ever been received. Lost, stolen, who knows? How about the driver with the bad attitude, who KNOWS I work from home but never knocks when he brings packages to the door, or when watched he just pitches them from my landing to my front door? Yep, that’s right! Fragile packages just chucked to my front door. Or the smoking when he comes to my door with packages, classy! Or customer service that can never do anything for you. Or the OBSCENE shipping costs that never make it to you within the allotted time they have promised…Join the page and rant with me: http://www.facebook.com/pages/I-HATE-UPS/135179223161477?created&v=wall
I’m just going to copy the current version of a rant letter to UPS because I’m to tired to retype it all:
I want you to know I avoid doing business with UPS whenever possible. I don’t just not send things via UPS, I don’t order from places that use UPS to deliver.
In my experience, packages delivered by UPS usually don’t end up where they are sent. At Christmas, your worthless moron delivery men left packages along a busy roadside by a mailbox instead of actually delivering to the house 50 feet away. They were, of course, all stolen. Most items could not be replaced. Misdeliveries, like the most recent stupid screw-up where a package was delivered to North M***n when it was addressed to South M***n, are so common I expect them. Using UPS is like hitting the I’m Feeling Lucky button on Google – you do it more for the entertainment than to get any real work done. It doesn’t even require a business transaction for your incompetence to shine; today, a double-parked UPS truck inconvenienced traffic going two directions on an entire block in Essex, MD, when the jackass could have pulled to the side of the street in the 60 or so feet of clear space right behind his truck and not obstructed traffic.
Getting to a place I can pick up packages is nearly impossible since I don’t drive and to walk to the one near me would be a suicidal romp including sidewalk-free interstate and industrial obstacle courses, and when I have had to arrange for that your employees have been rude, unhelpful assholes.
Now, in order to schedule a delivery on a day I am home, I am being charged $6.00. Really. I would like you to refund the $36.00 I recently had to scramble and spend on the replacement for the package that was delivered to North M***n instead of South M***n because you employ utterly incompetent individuals. I am completely serious. You charge me to do your job, I think it is only appropriate that you pay for your ineptness and the inconvenience it has cause in my life. You couldn’t begin to refund me for the Christmas debacle which ruined my holiday surprises for a six year old and for my 83 year old mother and destroyed the spirit of our family gathering in general.
The US Post Office must love you, since you help drive their business more than anything they themselves can manage to do. I know I discovered their cheap and hassle-free service after being screwed by UPS. If you are striving to be the most incompetent service available in the U.S., you must be very proud for achieving your goal so solidly.
Janet Bogan, at least it was only 36 dollars for a replacement.
Here’s a fun one for ya,
My landlord is on vacation in Florida, and I need a copy of my lease to get the water turned on in my home. I asked that they fax a copy of the lease up here so that we could get the water on a.s.a.p. (because I like going to the bathroom and having clean dishes and what not) and they charged 30 FUCKING DOLLARS to send it, and another 14 FUCKING DOLLARS to pick the damn thing up. It would have cost less to send the actual paper in an envelope using all the gas, wear and tear on the vehicle, and the 16 something an hour that the driver would get. Can someone explain to me how my local library lets me use their fax machine for 10 – 15 cents a page, yet it’s now 44 FUCKING DOLLARS to get a 12 page fax? UPS can shove it up their ASS. Tell everyone you know, keep the fuck away from UPS. They are useless and don’t care about you or your delivery. They will surely take your money with a smile tho. Fuckers.